Guarantee & Claims

Return Policy

Understand our reprint guarantees, return exceptions, and step-by-step claims processing.

Last updated: July 22, 2026

1. Return Conditions

Due to the custom-made nature of print-on-demand products (manufactured based on unique buyer designs and specifications), we are unable to support refunds, exchanges, or returns for:

Sizing errorsIncorrect choices of apparel sizes. Please review our Size Guide before placing an order.

Model & color choicesAccidental selection of phone case models or phôi color variations.

Change of mindBuyer preferences or design modifications requested after the order has entered production.

Delivery address issuesIncomplete, incorrect, or outdated shipping addresses provided during checkout resulting in delivery failures.

2. Defect Replacement Guarantee

To guarantee your absolute satisfaction, we provide a 100% free reprint and replacement (including shipping costs) for any errors caused by production defect or shipping damage:

Physical Damage: Blanks with physical tears, sewing failures, broken seams, or faulty zippers before use.

Printing Defects: Prints with severe color fading, peeling, blurry lettering, or off-center alignment compared to your preview files.

Fulfillment Errors: Incorrect product blank model, wrong sizing label, or incorrect color delivered.

Transit Damage: Package damaged or broken during transit (such as ceramic mugs or framed wall art).

3. Exchange Claim Process

If you receive a defective item, please notify our customer support team within 14 calendar days of order receipt.

1Capture EvidencePhotograph the specific defect (tear, print smudge) along with the shipping label.

2Submit to SupportSend your order number (#ORDER_ID) and photographs to our support email address.

3Free ReprintOur team verifies the images and ships a reprint package in 3 to 5 business days.

4. Refund Methods

In the event that an item is severely defective and we have completely run out of the corresponding blank model stock to print a replacement, we will issue a full (100%) monetary refund.

Refunds will be processed back to the original funding source used during checkout (Stripe card or PayPal account). The funds usually appear in your balance within 3 to 7 business days, depending on bank processing timelines.