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Every item is made to order, so allow 2-5 business days for production before your parcel ships; personalised pieces take about a day longer. Shipping is calculated at checkout - standard delivery in the US is $5.99 and express is $12.99, with carrier transit time on top. From Black Friday through Christmas, add 2-4 business days across the board. Full timings by product type are on our Shipping Info page.
Catalogue items with no personalisation can be returned within 30 days of delivery, unworn, unwashed and in the condition you received them. Personalised items - anything carrying a name, date, photo or custom text - are made only for you and cannot be returned or exchanged. If something arrives faulty, damaged, wrong or missing, email us within 14 days of delivery and we will put it right. Our Returns page has the full policy.
A 3 inch ceramic Christmas ornament with a glossy finish, printed on both faces and hung on a satin ribbon that arrives already tied. Both sides carry the same image, which matters more than it sounds: an ornament turns on its ribbon all evening, and a design on one face only spends half that time showing a blank back to the room.
Ceramic, not the thin plastic most printed ornaments use. It has a little weight in the hand, so it sits properly on a branch instead of flipping face-away in a draught, and the glaze keeps its colour rather than yellowing after a few Decembers in a warm loft.
How the design is printed. Sublimated into the glaze under heat, so the image is part of the surface rather than a layer stuck to it. There is nothing to scratch, peel or lift at the edges — which is what usually finishes off a printed ornament somewhere around its third season.
Made after you order it. Each one is printed individually. A set with a different name on each is no harder than a single: personalise and add to cart once per name, and they are printed separately and shipped together in one parcel.
Getting it there in one piece. Every ornament ships boxed with protective foam. Ceramic can still lose an argument with a parcel sorter — if one arrives cracked, a photo is all we need and we remake it.
Between seasons. Wrap it in tissue rather than newspaper, which transfers ink onto glaze, and keep the box somewhere cool. A loft in August gets hot enough to dull a finish. A damp cloth is all it needs before it goes back on the tree.

Made to order
2–4 business days
Then shipped in
3–7 business days
Nothing here sits in a warehouse — it is printed after you order, which is why production comes first. Personalised items take a day longer.
Yes, the same image is printed on both faces. An ornament turns on its ribbon, and a one-sided print spends half the evening showing a blank back to the room.
Ceramic with a glossy glaze, 3 inches across, on a satin ribbon that comes already attached. It has real weight in the hand rather than the thin plastic most printed ornaments use.
It ships boxed in protective foam. Ceramic can still lose an argument with a parcel sorter — if it arrives cracked, a photo is all we need to remake it.
Yes. Personalise and add to cart once per name; each is printed individually and they arrive together in one parcel.
No. It is sublimated into the glaze rather than stuck on the surface, so there is no layer to lift — which is what usually finishes off a printed ornament around its third season.
No. It is light enough for a thin branch near the front of the tree, which is where a printed ornament wants to be anyway.
Wrap it in tissue rather than newspaper, which transfers ink onto glaze, and keep the box somewhere cool. Lofts get hot enough in summer to dull a finish.
Production runs two to four business days and US delivery three to seven after that, so mid-December is the safe cut-off. Ordering in the first half of December leaves comfortable room.
Yes. Put their address in as the shipping address — no invoice or pricing goes in the parcel.
Same theme, different piece
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Christmas
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